Privacy Policy

Your consent

We only collect personal information when you make a reservation or choose to provide it to us. When you submit your personal information to us, you are giving us your consent to the collection, use and disclosure as set forth in the terms of this Privacy Policy.

You are responsible for ensuring that the other people that you are acting on behalf of (such as those included on your reservation), are aware of this Privacy Policy and have agreed to their personal data being given to us to make the reservation or other purchases on their behalf.

Collected information

How we collect information about you will depend on how you interact with us and what services you arrange with us. Information will be collected when you book a reservation, participate in a survey, ask us a question, interact with our social media accounts or subscribe to our newsletter.

Type of information collected

The type of information we collect about you depends on the nature of your interaction with us. Depending on the circumstances, we collect any of the following:

  • Visit our Website: We may collect certain non-personally identifiable Information when you visit our website. Examples of this include IP address, device type, pages viewed, computer operating system, browser type, browsing & usage habits, domain name, date of visit, and referring URL. Collecting this information enables us to improve the quality, services and relevance of our website for our visitors, diagnose any problems with our server and administer the operation of our website.
  • Booking a Reservation: When booking any travel or tour package with us, we will ask for your name, home & billing address, telephone number, email address, payment details, birth date, gender, emergency contact details, passport information, frequent flyer information, meal and other travel preferences or dietary requirements and any medical information related to your reservation. We will need to collect this information in order to arrange the travel and other services you are requesting.
  • Financial Information: If you book services on our website, an email form, or by phone, your payment details to include billing address, credit/debit card details and bank account details.
  • Create an account: Registration information when you create an account with us.
  • Contact by phone: If you call us by telephone, we may monitor and/or record the phone conversation for training purposes and customer service reasons.
  • Your interaction with us: If you participate in a survey, subscribe to our newsletter or marketing communications, interact with us via social media or attend an event we may host, we will collect your name, relevant contact information and any other personal information you choose to give us.

How we use your information

We may use your information that you have provided to us to:

  • fulfill our obligations in relation to your reservation.
  • send you communications about your reservation, including changes to our services and important travel updates.
  • provide you with the travel information you have requested.
  • verify your identity for fraud prevention purposes.
  • create or register an account with us.
  • seek your views or comments about your reservation, including customer surveys.
  • send you marketing communications to which you have subscribed.
  • enable us to interact with you on social media platforms, such as publish your reviews, forum posts and other content on our website.
  • optimize or improve our products, services and website.
  • resolve any disputes or troubleshoot problems.
  • comply with any legal obligations.
  • prevent illegal or unlawful activities.
  • protect the rights, property or safety of our company, our employees, our guest or others; and
  • as otherwise described to you at the point of collection.

How long we keep your information

We will keep your personal information for as long as reasonably necessary to enable us to provide the relevant services you have requested from us, to resolve any disputes, to comply with any legal obligations or for as long as your account is active.

Your Information rights

You can call O2B Global Travel to have your information removed from our records.  

 In certain circumstances, we will collect information that is deemed as sensitive information or referred to as special category of personal information. The categories include information about your health, racial or ethnic origin. We limit the circumstances under which we may collect this information, examples of this information include the following:

  • Health related information may be required to provide appropriate travel accommodations and accessibility requirement.
  • Government issued identification numbers (e.g. passports) that are required for flights or other travel reservations.
  • Other information that you provide at your discretion which may imply or suggest information like religion or health, such as dietary needs.

Minor Children

The services offered by O2B Global Travel, An Affiliate of Travel Planners International (aka O2B Global Travel) are not directed at children under the age of 18.  If you are the parent or legal guardian of someone under the age of 18 who has provided us information without your knowledge and consent, you may request that we remove the information by contacting us at this address P.O. Box 528, Wheatland, PA 16161

Who we share your information with

O2B Global Travel will not sell or rent your personal information to or with others, unless you have granted us permission to do so. We will share information with third parties that provide us support services as follows:

  • Third party service providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services related to your reservation. Examples of third-party service providers are airlines, hotels, insurance companies, ground handling agencies, transportation companies, cruise lines and activity providers.
  • Third party data processors: We may share your personal data with third party providers who provide data processing services to us for purposes such as credit card processing, payment services, marketing and business analytics.
  • Third party professional advisers: To persons providing professional services to us, such as auditors, lawyers and technical consultants.

When we use third party providers, we disclose only the personal information that is necessary to deliver the services and they are not permitted to share or use the information for any other purpose, and we require them to maintain appropriate security measures to protect your information.

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process or to protect your interest or those of another person.

Social Media

When you engage with us on social media platforms (such as Facebook, Twitter, Pinterest) your interactions with us are governed by this Privacy Policy as well as the Privacy Policy of the social media platform you use.

Marketing Emails

Where you choose to receive marketing information, we will let you know about any special offers or promotions that may be of interest to you, including our newsletter. Recipients can opt-out at any time by clicking the unsubscribe link on the bottom of the marketing email.